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Frequently Asked Questions
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Here are some of the most frequently asked questions regarding technology-related issues.
Computer and Peripherals
Q: Can I install a personal software package on my District PC?
A: No. Only local administrators can install software on your District PC. Call the Techline and open up a ticket if you require software to be installed on your PC.Q: Can I purchase a printer and install it on my computer?
A: You may purchase a printer but must have it installed by a technician. Call the Techline and open a ticket.Network
Q: Will my network password ever change?
A: Only if you change it voluntarily. You have to initiate it. See Changing Your Network Password - 2000, XPQ: Can I access my files from any computer in the District?
A: Yes, provided the computer you are using is physically connected to the network and you are logged on as yourself.E-mail
Q: Can I check e-mail from any computer in the District?
A: Yes, provided the computer you are using is on the network and you are logged on as yourself. Open Internet Explorer and go to the following web page Http://webmail.www.lrsd.orgQ: Can I check my voicemail from home?
A: Yes, you can check your voicemail from any phone outside the District. You can call 447-1290 from outside the district's phone system See the Voicemail Quick Reference Guide for instructions on how to do this.Telephones
Q: How do I get a longer phone cord for my phone?
A: The District does not provide long phone cords but you may purchase them from any retailer that carries them.Q: Can the Techline tell me my voicemail password?
A: No. The Techline does not have access to current voicemail passwords. They can only reset them to your 7 digit phone number. E.g 447-####Q: Can I check my voicemail from home?
A: Yes, you can check your voicemail from any phone outside the District. You can call 447-1290 from outside the district's phone system See the Voicemail Quick Reference Guide for instructions on how to do this.Q: Who handles Move, Add, Change (MAC) forms for the phones?
A: Only your Principal, Secretary, Media Specialist, or Director may authorize a MAC form.Q. How do I request service for my phone issues?
A. Access the Web Site FAQ and fill in the requested information or contact the Helpdesk at 447-HELP (4357)